Refunds will be approved under this guarantee only under the Accepted Circumstances below.

Accepted Circumstances

Merchant offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.

Non-technical Circumstances

1. Purchase of a 'wrong product', and subsequent purchase the correct product from our company. In this case, Merchant will refund the price of the wrong product for you if you have no need for it. A refund request in this situation must be made within twenty-four hours of the date of the purchase of the incorrect product.

2. Purchase of the same product twice or purchase of two products with similar functions. In this case, Merchant will refund one of the products for you, or swap one program for another Merchant product.

3. The customer does not receive their registration code within twenty-four hours of purchase, has failed to retrieve the registration code from online Account area, and has not received a timely response (within 24 business hours) from the Merchant Support Team after making contact.

Technical Problems

Software purchased has terminal technical problems (software fails to recover files due to software issues, or as determined by technical support), and no solution has been provided within 30 days. In this case, Merchant will refund the purchase price if the customer doesn't want to wait for a future upgrade.

Once a refund is issued, the corresponding license will be deactivated.

Circumstances of No Refund.

No refunds are considered if one or more of the following conditions are a basis for the refund request.

With products featuring an '30-day Money Back Guarantee', Merchant will not refund or exchange products in the following situation(s):

1. Remote Recovery is not refundable under any circumstance due to the costs associated with providing the service, and,

Non-technical Circumstances

1. Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product's functioned and/or results. It is highly recommended that every customer read the product description and try the free trial version before making their final purchase decision. Merchant does not refund software if products fail to meet customer's needs due to lack of understanding of the products functions and capabilities on the part of the customer. However, Merchant can exchange the purchased product for the correct product outright, within a price difference of USD $20 of the purchased product, and within the thirty day guarantee period. If the purchased product is exchanged for a correct product of lower price, Merchant will not refund the price difference.

2. Failure to recover usable data. Merchant has no method with which to confirm the credibility or accuracy of any claim with regards to unusable recovered data and consequently any refund request made because of a claim of unreadable, unusable, corrupt, or other failure of the Merchant software will be denied. Merchant offers a 'try before you buy' facilitating the ability to establish the usability of the recovered data in advance of a purchase.

3. A customer refund request on complaint of credit card fraud/other unauthorized payment. As Merchant cooperates with an independent payment platform, it's impossible to monitor authorization during payment. Once an order is processed and fulfilled, it cannot be cancelled. However, Merchant may consider an exchange the purchased product for one the customer would like.

4. A refund request claiming the failure to receive registration code after the order having been successfully completed. Ordinarily, once an order has been validated, Merchant will automatically send a registration e-mail. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, suspicious transactions, etc. In this case, customers should visit the Account Area, or contact customer service via the HelpDesk.

5. Purchase of a so-called 'wrong product', without having exchanged it for the right product within the purchased product's guarantee period. Merchant will not refund the order; whereas, we can provide a discount to purchase the correct product.

6. Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.

7. Product price differences between different regions and currencies or price differences between Merchant and/or other companies.

8. A refund request for part of a bundle. Merchant cooperates with a third party payment platform which does not support any partial refund within an order; whereas, Merchant may refund the whole bundle after the customer has purchased the correct product separately within the purchased bundle's guarantee period.，

9. A customer has a 'change of mind' after purchase.

10. The activation number is used to recover data.

Technical Circumstances

1. A refund request due to technical trouble, with the customer refusing to cooperate with the support team in attempts at troubleshooting by declining providing detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the support team.

2. A refund request for technical problems after the software has been updated, if order exceeds 30 days.

Disputed Transactions

You agree that disputed your payment transactions could result in account and/or activation cancellation and subject to reporting to consumer reporting bureaus and other public records providers.